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I ordered one and kinda same issue FaceTime with them. They just sent me new control tower lets see how this goes

@@Humberto300zx Turns out I had a broken wire coming out of right side metal pipe in the harness. The only good tech is Kebong if you get him or ask for him he has the accent.

I'm in the exact same situation which led me here

Please contact us via email at support@startusautoequip.com

Just wondering if this test works cause the weight is only on the lift and not hanging over any of the lift like a vehicle would be. I have the 9000 xt havent tried my 3500 megacab diesel on it yet.

@@stevenlaubach7222 Don’t do it! I can send you a video of what happened when I did my Cummins heavy duty diesel! When I went to lower it, one of the locks did not disengage. They claim it’s capable of lifting that kind of weight, trust me it’s not! My truck slid off to one side and I had to somehow managed to get it off between my heavy equipment, and jacks and chains etc. It was a total nightmare! Please save yourself the headaches especially if you don’t have that type of equipment to get it off

@@stevenlaubach7222 furthermore, this video is total bullshit! I have a track loader that weighs 8600 pounds. I had both of the two 9000 pound models, neither of them could lift the machine and I resize the 2 inches into the ground. They wanted me to try to start at 1 foot off of the ground basically losing an entire foot of lift because it would have to be recessed an entire foot to be ground level to start. Unfortunately you already bought it you’re stuck with it, because they did send me another Lyft because obviously they knew I had a serious case, but when the second lift could not meet capacity, I had to dispute the charge on my credit card and I won Because I had conclusive evidence not only that it could not lift the weight it was rated for but that I had tried all efforts to resolve the matter amicably and was met with nothing but resistance and defiance. Horrible company!

@@stevenlaubach7222 I definitely wouldn't try anything over a half ton pick up. I have the Aston 8k midrise and a half ton crew cab is the most I dare to lift with it. I like it don't get me wrong, i have mine anchorered down too. When I do get a 3/4 ton of 1 ton it don't go on my lift. Personally I wouldn't put it on anything less then a 10-12k lift. They say to only exceed 75% on the lifting capacity. So a half ton is perfect for a 8-9k, I plan on getting a 12k for my next lift.

As a professional manufacturer in lift industry for years, Stratus Auto Equipment always stands behind our product 100%. For your failed lift, we promptly sent you a replacement one for the inconvenience of the issues you encountered. We have shipped thousands of lifts over the years and the problems that you have encountered are new to us. We still have not received the original lift back to do further investigation. Despite being unable to verify why the lift failed, we sent you a new one. Once the new lift was sent and installed, we helped you balance the two platforms by making minor adjustments (completely normal). Once we followed-up with a FaceTime call, we found out your intended use of the scissor lift. The 200mm starting point for capacity ratings is not exclusive to our mid-rise scissor lifts, it is the industry standard. The skid steer should have never been a use case for this lift. We take your claims very seriously as it seeks to undermine our promise to customers that our lifts are exceptional. We cannot take fault when the lift was not used correctly. We have attached a video below that we took on Sunday 02/20/2022. You will see we tested the lift with 115% of the rated capacity. Our shipping and return policy clearly states for what the buyer is responsible: return shipping and a 30% restocking fee. Furthermore, the spread of false information regarding our lifts cannot be tolerated. We reserve the right to protect our reputation with legal action. Stratus Mid Rise Scissor Lift SAE-9000X 115% of the Rated Capacity testing video: ruclips.net/video/BEp5jxeYoX4/видео.html

@@stratusautoequip Wow, that sounds like towing the company line if I’ve ever heard it! If you read my post, I’ve already acknowledged that you did send me a replacement lift promly., But that lift also failed before I ever lifted anything with it! First the locking mechanism was flawed, that issue was rectified, but upon putting some weight on it it could not lift 8400 pounds unless it was 12 inches off of the ground including the height of the lift. That was never mentioned prior to buying this lift, Or I would have accommodated for that or made a different decision at that time, I personally spoke to the owner discussing exactly what I needed to use the lift for, exactly the weight I would be using it for, And personally verified static testing dynamic testing and weight ratings and capacities. I was assured this lift could handle it, obviously it cannot since this is my second one, and it has not lifted anything except the bucket of my skid steer by itself. 1000 pounds! You are not standing behind it because you sent me another one, I have been requesting the shipping label to send the first one back since the day you agreed to send it let alone sent it or me receiving it, still have not received that label, the new lift which you all saw in our FaceTime was 4 inches higher on one side than The other!! Is that industry standard? Because that’s what made my first experience happen with my truck hanging off of the lift! As far as the damage on the first one, I sent thorough photographs of broken welds, bent support bars, and complete destruction with my truck hanging off of the lift. If there is anyway someone could mistake that I would love to hear it. I will be posting my own RUclips video of this encounter. Thankfully I recorded it, so all of the RUclips viewers can see what they are in for with Stratus. Unfortunately even after being very reasonable and offering to share the shipping costs, as well as paying the difference for a different lift and packaging up both lifts meanwhile I have had to accommodate each lift. I would have to accommodate a whole different type of lift. More digging, more cement, more labor, more time. I paid for my Lift just after Christmas, it is the middle going on the end of February and I still do not have a functioning lift! Is that industry standard as well? Thankfully I have thoroughly documented this entire experience it has been recorded on video, emails, phone calls that were all recorded on my recorded company line, undeniable proof of exactly what I said in my first review because I am not fabricating any of this as you already know. If you were going to try to make an amicable resolution, feel free to contact me short of that, you will be dealing with my attorney.

Sending me a second broken lift does not equal standing behind your product. Standing behind your product means giving me an operational lift! That lift has been on my property literally not doing anything since the few times I tested it one of which with you on FaceTime, it has not serve any purpose whatsoever other than taking up parking space in my parking lot, my garage is occupied by a lift that is 1500 pounds of scrap metal at this point. Is that standing behind your product when you found out that I had another lift that was not functioning and saw it with your own eyes, then receiving an offer from a customer to make the transaction fair by sharing shipping costs, and paying the difference between that and a different type of lift so this problem wouldn’t happen a third time ? I think I have been more than reasonable here, and thankfully I had the wherewithal to record, save emails, and thoroughly document every step of this process from the first transaction, credit card statements, emails, phone calls, FaceTime video that was recorded, everything that I’ve said has been 1000% true, and my RUclips video will show all of that.

@@stratusautoequip just remember all the times I repeatedly offered to find an amicable resolution for us both. When you see a lawsuit for loss of wages for all these months they have gone by modifying my space for these lifts that do not work, and all the main hours that went into it when you could have just taking your Lyft back and giving me my money? Doesn’t really make sense to me, but have it your way. If you saw my tax return, I don’t think you’d be so quick to have a loss of wages coming out of your pocket. Make the smart decision here take your inferior, falsely advised lift and give me my money. I’m going to wait until the end of next week for a resolution after that my attorney will be submitic paperwork for a full loss of wages suit as well as recuperating all funds that I put into this as well as all the time I have put into this and all of my guys. All of it was for nothing! I tried to reason with you, and your responses were nothing short of incompetence and negligence. Gross negligence! I could have been killed when my truck fell off of the first lift, But I didn’t even make a big deal out of that, but you are making me make it a big deal now! One week from tomorrow.

@@Cjsairgunscarsandmachining got any follow up to this fiasco ?

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jackmachinetools.com/product/4-ton-air-plus-hydraulic-washing-lift/ contact us whatsup call 99 5358 6767,

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