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Was told $799 device had an app wasn’t true then told the newer device has it.. constantly misleading and machines have only a 90 day warranty. Repeated calls trying to get me to set an in person appointment to subscribe..

Wow thank goodness I saw this before signing up

Omg! I just signed a 36 month contract. How do I cancel??

Never sign up for a recurring subscription that bills you all at once. Never. I have bought from hotel collection and they actually have nice stuff, but I have only ever bought through pay pal on one time purchase option.

I'm glad I saw this. Not gonna order now. Thanks

I love Miami since the 1980s but I noticed every time business is being conducted out of there some fraud always pops up. To which I would ask this particular company why? You already famous and all over the place when it comes to scent for the house and maybe hotels, why go and scam people for a bull shit subscription? Sad and pathetic that greed got the best of them.

It's an absolute scam and I got scammed. You can't reach them at all. They better not ding my credit bc I have worked very hard to have good credit. Now I can't do anything. Can't cancel, not getting my oils. I'm so upset.

You can just order the diffuser and the oils by themselves … the subscription is a choice.

it's easy say no and read before signing, whilst unacceptable practice, they are not holding a .un to your head, be a grown up and read before signing!

100% true

I wish I saw this before signing up for a year membership. Horrible customer service. This company needs to be put out of Buisness

Big reason I don’t talk to sales people over the phone. I have had 2 360’s and had zero issues. I read my contract and refused any membership. I buy my oil on Amazon when I need it.

The scents barely let the smell out either the diffuser or the oil not to sure but mine don’t let my whole house smell good only close by the diffuser you can smell it only. The Glade plugins are way the hell better smell diffusing

We ordered machine and a few scents to try. Got the VIP Call like eight times the next day. Told the Guy to just stop and we will be returning the machine. We will also dispute charges and contact Ohio Attorney General if in need of assistance. This was a terrible in person by phone experience, from our perspective. strong arm sales tactics along with continually saying the smart choice is to subscribe for monthly $160 shipments for a three year contract. Thats nearly $6000. GoFO. No way. Beware.

My question is whether Nebu manufactures its aromas or buys from third parties.

I got hoodwinked too. A free diffuser in exchange for a 3-year subscription. What they didn’t say is that it would be financed. I have 2.5 years to go and the diffuser doesn’t light up (green vs red) like it first did. Would never have agreed to the financing had I known.

They make it sound very legal and okay. I fell for it and am going to my state’s attorney general’s office. This is a crime

same thing happened to me, i ordered then they called me with this VIP blah blah she said it was going to be a soft pull from my credit to see if i qualify for this special blah blah then she sent me a finance doc (email) i read it all and i told her this aint no soft pull nor a special offer this is a loan and it requires a hard pull and is going to reflect on my credit and then she had the nerve to said oh yes you right!! so i said i dont need this BS and you ain't getting me today😅 💪

Okay, well that just answered what brand I want. I’m going with Aroma Retail, because I know that’s the brand Loews Hotels uses to scent their Orlando resorts. Years of good history is the clear answer, here.

They were presented with a contract and didnt read it. Thats on the customer. Not the company.

If you submit a negative review, they delete it. Very shady company

Had same problem with all them Aroma360-Hotel Collection-Scentiment Same company.

These guys are calling me with the same BS. I've never heard of them and I wasn't living at the address they have registered to the account on file. I had already been gone a year!

I was also scammed into a never ending membership that I cannot cancel. I tried canceling on their site and when you call them they keep you on the phone and try to convince you to keep buying more and won't let you cancel the subscription. It is a total scam, they seem to have a lot of people calling and answering the phone. Still trying to cancel the membership. Please help! Do not sign up for anything with this company!!!!

HUGE SCAM on sign up just like the video described. I would definitely like to be in on the class action lawsuit.

FOR NO REASON BUY ANYTHING FROM THEM. They become like leaches. They will suck your blood. I went to the store because the website just wants your credit card. More pressure than buying a timeshare. Stay away

Who on earth finances a diffuser ??? Clearly you can’t afford it and screwed yourself over. I got my diffuser half off did one month subscription then canceled and that was as simple as it was. When my remote didn’t work I emailed them and first had me do a troubleshoot and it worked and I was happy eventually my remote wasn’t working at all and they quickly shipped me a new one free of charge. Can’t say anything negative or misleading in my expe.

Trick. You buy the diffuser and when you do oil sub, it's cancel anytime.

Thank you, I was just about to order this product.

Aroma ad, "This is how to ........ get SCAMMED in your home." 😳

Maybe I just got lucky, but I have been happy with my VIP Subscription to Aroma 360/Hotel Collection. Everything was explained to be about the monthly oil program. It has been 7 months and I love my Penthouse diffuser and the Dream On scent.

Most things labeled “vip In my experience are never are.

Thank you for this!

Thank you for forewarning us! I’ve been seriously thinking about ordering this, but my intuition told me to check here first.

Not to mention the garbage equipment

Visit Nēbu Luxury - Our app works great with up to 5 flexible schedules, custom scent levels, and controlled on your phone! Not to mention our price is 50% less than Aroma360, our oil doesn't contain Phthalates, and our bottles can be screwed right into the diffuser with no messy oil refills!

I was hoodwinked. They never verbalized it would be a contractual agreement. Additionally, it was for 3 years and there was no explanation of there being a third party loan. If you call ensure that you verbally specify that you want to cancel the service. Send it back with the same week and ensure you use a major carrier like FedEx or UPS with tracking. I even sent in an alert to the BBB. These fraudulent crooks need to have a class action lawsuit filed against them.

Wow , this is so surprising . I have 2 of their pro pod wireless spray . I change my scents monthly or skip when I need a break . All is well and so far I love the scents.I also purchased their 4 wick scented candle and the wicks were so short and only one would light up . The customer service rep was very kind and sent out a replacement. Other candles I have brought from them are lovely scented and I had no problems . Their rooms sprays are also nice . I did receive a call from them saying something about vip , but I never returned the call . I will keep it simple and get the scents I like. I am Not interested in a sales pitch . However when trying to cancel a room spray monthly because I now had a wireless pro pod took several emails to get it done . So they will try to keep you from canceling by offering other suggestions. That actually bothered me a little because it wasn’t cancelled immediately , but that’s what sales people do. The product is fantastic and I love it !

Now they are advertising on tik Tok and their name is changed to hotel collection . Packaging and all still the same.

My Paris collection candel exploded in my kitchen and almost set my hole house on fire. I went into a traumatic panic attack with fire rescue at my door an all. These candles are beyond dangerous!!!!!!

Nebu is a scam company also.😂😂😂

A lot of these aroma companies out of Florida are a scam and sell cheap diluted oils.

Rachel Aboud Tannenholz is a scam artist.

Love my Nebu. Smells awesome 24/7!

Oh well. Was just getting ready to order and something told me to check RUclips. Glad I always listen to my intuition.

Wow Thank you for the awareness, so glad I ordered from you guys, Nebu I loved that you guys don't do contracts and can buy and stop whenever. So appreciative because I would of been one of those people 😮😮😮😮

Thank you for putting this out.

Original story from Miami Local 10 www.local10.com/news/local/2023/06/26/miami-based-home-fragrance-company-called-out-by-customers/